Shipping policy

 We Ship All Orders for Free! (Custom orders not included.)

We strive to process and ship all orders within 24 hours. Once your package is handed over to USPS, delivery typically takes 3–5 business days for domestic shipments.

While we do everything possible to ensure your package arrives quickly, once it leaves our facility, USPS is responsible for final delivery. If your package is delayed, lost, or marked as delivered but not received, please contact USPS directly to file a claim.

Damaged Items

We carefully pack all orders, but if your item arrives damaged, we’re happy to send a free replacement. To process your claim, please:


✔️ Email support@HerbalProds.com within 48 hours of delivery.


✔️ Include clear photos of the damaged item(s) and the packaging.


✔️ Once verified, we will send a replacement at no cost to you.

 Refund & Return Policy

100% Satisfaction Guarantee – Love It or Your Money Back!

We stand behind our products. If you are not completely satisfied, you may return your order for a full refund or exchange.

Easy, Hassle-Free Returns:

*We cover return shipping! A prepaid return shipping label will be provided.

*No restocking or hidden fees.

*Choose between a full refund or an exchange.

 How to Start a Return:

1.      Email support@HerbalProds.com with your order number and the reason you wish to return the item.

2.      We will email you a prepaid return shipping label.

3.      Refunds will be processed within 2 business days of receiving your return.

 Note: While refunds are initiated immediately, banks and credit card processors may take several business days to complete the transaction. 

If you have any questions, feel free to reach out - we’re here to help!